RMA Form

To initiate a Return Material Authorization (RMA), please complete the form below with as much detail as possible. Providing accurate product information, serial numbers, and a description of the issue will help our support team evaluate your request and expedite the return process. Once your submission has been reviewed, you will receive instructions for the next steps, including return authorization and shipping information if applicable.

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Is this device covered under warranty?*
Have you spoken with tech support regarding the issue?*
Phone Number
Shipping Address*

Instructions for return:

After submitting the RMA Request Form an RMA Number will be generated and emailed to the email address provided on the request form. Please include the RMA form, Decontamination form, and write the RMA Number on the package for shipment.

Please ship complete with accessories used for normal operation (Battery and Calibration Span Reference (part number CS-105), and Optical Sensor.)

When shipping HAZ-SCANNERs make sure the battery is removed and packed separately. Ensure there is at least 4 inches of padding all the way around the device and the battery.

* RMA numbers will not be issued for items covered under warranty unless you have first communicated with someone from our Technical Support Staff.

 

Ship to:
Environmental Devices Corporation
Fieldstone Industrial Park
4 Wilder Drive #15
Plaistow, NH 03865
USA